If, after contacting through Contact Us, you, the customer and the user of our products and services, are not satisfied with the solution to the problem, you may contact the Ombudsman. The ombudsman service is responsible for meeting, recording, instructing, analyzing and formally and appropriately addressing the demands of customers and users of products and services, as well as complaints from customers regarding activities related to our products and services, which have not been satisfactorily resolved through the bank's usual service channels.
Our role is to ensure that legal standards regarding the rights of customers and users of our products and services are met in a transparent and impartial manner until effective resolution is reached.
How to contact the Ombudsman:
Enter your personal data (full name, CPF or CNPJ, telephone and e-mail) and the reason why you contact the Ombudsman. After submitting your request, our team will be in touch within 48 hours and your request will be resolved within 10 business days.
In case of justifiable failure to meet your demand within the maximum period permitted by the regulations in force, the Ombudsman shall, within this period, contact and inform you of the measures already taken, the reasons for such impossibility and the new deadline of the final response, which may not exceed 10 working days from the date of communication. The number of those extended cases is limited to 10% (ten percent) of the total claims in the month, according to current regulations.
Additionally, Banco KDB do Brasil offers the following service channels: